Jen Duran
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SHOP POLICIES

Return & Exchange Policy
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All prints and originals are final sale and cannot be returned or exchanged. In the case of print order arriving damaged, please document the damage and get in contact within 2 weeks of arrival. I will arrange to send you a replacement order provided that you cover the shipping and handling cost. If the print cannot be replaced due to it being a limited edition that has sold out, you will be refunded, minus shipping costs. In the case of original artwork arriving damaged, please contact me immediately so that we can recover the cost with the insurance, if available. (Some international orders do not include insurance, depending on the destination). Most packages are only covered unto $50 with USPS Priority Mail. It is recommended that you pay for additional insurance on your shipment in the case of damages or loss. In the rare case that an order does not arrive at all, it cannot be considered lost until 30 days after shipment. At this point we will discuss what we can do to replace your order. All US orders include tracking, and most international orders include tracking as well. 
*I cannot be held responsible for damages or loss during the shipping process, but as stated above, I will do my best to rectify this type of situation.

Cancellation Policy

Cancellations are only accepted within 24 hours if the item has not yet shipped. 

International Orders (Outside of US)

USPS First Class International Mail: for prints. Tracking is provided when available to your country. Shipping time varies between 2-12 weeks. For originals USPS Priority Mail International and USPS Priority Mail Express International are available. For certain international destinations, this may incur additional import fees, customs fees or tarriffs. Unfortunately I cannot account for every specific international tax on imports, and any required duties must be paid by the purchaser in their respective country. Sorry!​

Shipping Times

Typically your order will ship within 1-3 business days. Once shipped see shipping times below:
For standard USPS First Class delivery (Prints), delivery can take anywhere from 2-10 business days to arrive depending on the efficiency of the postal service. The average time is about 2-3 days.

For USPS Priority shipping, delivery is 1-3 days, but this is not guaranteed and may take longer during the holidays. For a guaranteed 2 day delivery, please contact me for a quote.

International shipping delivery times may vary between 2 and 12 weeks.

Do You Accept Commissions?

Yes I do! Please don't hesitate to contact me and we'll get things rolling. I am usually able to work with your budget, but I can also provide you with an estimate based on size and complexity. Please keep in mind that the commission will be within my style and aesthetic. 

Copyright on purchased paintings/prints

You own the painting/print, but NOT the copyright. This means that it is illegal for you to reproduce the painting/print for profit or to use the image in any way without my explicit permission.

Can I get a tattoo of one of your paintings?
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Yes! I would love to see the final work. I do ask that you consider buying something from my shop as well as this helps me to continue doing what I do for a living.

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Copyright © Jen Duran 2019, All rights reserved.
  • Home
  • Portfolio
    • 2019
    • The Beauty in Chaos
    • 2018
    • 2017
    • 2016
    • 2014-2015
    • Pop Culture
  • Shop
    • Shop Policies
  • Contact
  • About